Introduction of managed services at EDMS SA for a complete restructuring of their IT infrastructure
EDMS SA is a multidisciplinary engineering firm specializing in construction.
Their aim is to provide economically viable and socially responsible solutions to the problems they face.
Background and issues
Created in 2004 from the merger of Epars & Devaud SA and Mantilleri & Schwarz SA, the company works on ambitious, strategic projects in French-speaking Switzerland.
In addition to structural, civil engineering, planning and environmental studies, the company’s expertise in construction economics ensures a coherent overall picture of the structure as a whole.
Today, EDMS has 5 partners and 44 employees from a wide range of backgrounds, all of whom complement each other perfectly to propose sustainable solutions to the problems they are presented with.
Why choose Infologo?
With an end-of-life IT infrastructure dating back over 15 years, and the evolution of IT, EDMS wanted advice on what to do next with its infrastructure.
To achieve this, EDMS turned to Steel blue, the cloud expert in French-speaking Switzerland.
This IT consulting audit revealed the pain points of the infrastructure and its department as a whole (maintenance vulnerability, poor documentation, governance issues, etc.).
This led to the decision to completely restructure their IT.
What’s more, this investment was consistent with the needs of the EDMS business.
” We wanted to move forward with the outsourcing of our IT systems, but there was one important criterion: we needed to find a company with the same philosophy as us, on a human scale, and close to our corporate values. “ says Julien Leymat, Administrative and Finance Manager at EDMS SA.
Steel Blue put EDMS in direct contact with the infologo team.
How does infologo manage EDMS IT outsourcing ?
It was in June 2022 that EDMS became an Infologo enterprise customer with the implementation of email migration to Microsoft 365 and the resumption of infrastructure management as is, while making incremental improvements.
In September 2022, a managed services contract was set up for the complete management of the company’s IT services with its 44 employees.
The new infrastructure was completed in early 2024.
To ensure a smooth transition from the old to the new IT operation, Infologo and EDMS agreed to set up on-site assistance every day for the first 3 weeks, with Infologo technician Achraf Dahi providing support.
EDMS appreciated this flexibility in the start-up phase, which ensured a smooth transition and better support for employees. ” The presence of a technician on site at the outset helped to reassure employees during this transition, but also to help them out if they needed help or if there were any non-major problems. “ assures Julien Leymat. Since then, Infologo has implemented a number of actions and projects to ensure that EDMS’s IT infrastructure is operating on a solid footing.
- Takeover of IT infrastructure from former IT staff (passwords, etc.)
- Implementation of a project to overhaul the network and server infrastructure: the servers were replaced during 2023.
- Refurbishment of computer room (including refurbishment of rack cabling)
- Replacement of an old timesheet application by a new project management application developed with Power Apps by Infologo.
- Project to gradually replace aging computers.
Infologo guided and advised the EDMS teams in this process, guiding them towards high-performance machines adapted to their daily needs.
In 2 years, 20 machines out of a total of over 40 have been replaced. - 1 on-site support call per month (½ day) by 1 technician, very useful for users to make their (non-urgent) requests such as software installations and updates, or for requests that cannot be carried out remotely.
“Now that everything is in place, this monthly assistance enables us to move forward on other projects, on preventive work, etc.”
What is EDMS’ feedback on this managed services contract with Infologo?
” We are totally satisfied with infologo.
Their involvement has been extremely positive.
Taking over the management of the infrastructure has enabled us to clean up this area, document and, above all, modernize it.
Working with Infologo means better follow-up, better monitoring and a technology watch that reassures us enormously. We’re even sorry we didn’t do it sooner ! It’s ” pleasant to work with a company on a human scale, close to its customers.
There’s a genuine sense of benevolence and a desire to understand our customers’ problems.
We feel that customer satisfaction is a priority “.
Julien Leymat
Administrative and Finance Manager at EDMS SA
