Maintenance services AND IT SUPPORT FOR SMBs
IT maintenance covers all actions relating to a company’s hardware (computers, networks, hardware components) and intangible (software, licenses, cloud computing) IT equipment, with the aim of repairing, adjusting, overhauling, checking and verifying them.
The basic function of all maintenance and support is toensure that an asset continues to perform its function correctly.
That said, there are two types of IT maintenance: corrective (correcting malfunctions in hardware or software) and adaptive (involves adapting the application so that it continues to run on more recent versions of the basic software).
Computer maintenance, assistance and repair company Geneva, Lausanne, Nyon & Vaud
Infologo offers IT maintenance, support & troubleshooting services for businesses in Geneva, Lausanne, Nyon & Vaud.
Our IT maintenance technicians can handle any request concerning your IT infrastructure, offering you several types of service.
IT support contract for SMEs in Geneva and Vaud
As part of our support contract for SMEs, our technicians carry out regular preventive IT maintenance on your infrastructure (regularity set at your convenience, from half a day a month to several days a week).
We also ensure the monthly presence of a System & Network-certified IT maintenance technician at your premises in Geneva, Lausanne, Nyon and Vaud (maintenance tasks are defined in a set of specifications tailored to your needs).
We also provide assistance in improving your IT planning and management (the engineer advises you on optimizing your IT tools).
If your business requires security, stability, performance, scalability and reliability, the IT support contract is for you.
Used in conjunction with the Carnet d’heures, the contract gives you complete control over your budget.
Unlimited IT support 24/7 Geneva, Lausanne, Nyon & Vaud
As part of our unlimited IT support contract for SMEs in Geneva, Nyon, Lausanne and Vaud, you can call our technical support team with no time limit for any problem concerning your IT equipment: fixed and portable PCs, servers, corporate networks, workstations, messaging systems and software, internet and wi-fi installation, etc. We’ll be happy to help.
Based on support contracts, Infologo assigns the necessary resources to meet all contractual requirements set out in SLAs (Service Level Agreements).
This center provides the following services:
Remote computer maintenance Geneva, Lausanne & Nyon
Our remote IT maintenance contract for SMEs (remote monitoring) is the ideal option for any company located in Geneva, Nyon, Lausanne or Vaud, which has no dedicated IT support & troubleshooting staff.
Through regular, pre-scheduled presence and remote monitoring at regular intervals, we ensure that your IT and network systems (servers, network infr., UPS, etc.) operate faultlessly and to the satisfaction of users.
The tasks to be carried out during on-site and remote visits are defined with the customer according to their needs, and documented in specifications.
These activities include, for example:
Time book for computer maintenance
The principle behind the book of hours as an IT maintenance service for businesses is simple.
By purchasing batches of 10, 25, 50 or 100 hours of IT services in advance, you benefit from a 30% discount on the traditional rate, and priority for emergency interventions.
These hours are valid for two years, and your remaining hours are carried forward at the end of the year.
Whatever your service consumption, the carnet d’heures is the solution for ensuring that your IT system receives quality service at a lower cost.
Computer troubleshooting & maintenance in the cantons of Geneva & Vaud
Maintenance, support, assistance and computer troubleshooting in the cantons of Vaud & Geneva in the cities of : Aubonne, Cossonay, Ecublens, Epalinges, Gland, Lausanne, Montreux, Morges, Nyon, Prilly, Pully, Renens, Vevey, La Tour-de-Peilz, Echallens, Lutry and Rolle.
Case study
Find out how our managed services met the IT needs of Von Rohr & Associates, a leading outplacement company in French-speaking Switzerland.
Our customers say it best!
Quick reaction and resolution!
Extremely positive feedback from the foundation team.
We greatly appreciate the responsiveness and professionalism of the entire Infologo team!
Thank you so much!
Keep going!
Very quick response!
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