Quick access: Download remote control software

Before contacting us, please take the time to answer these two questions so that we can direct you to the right service.

1. WHAT IS YOUR REQUEST?

Technical problem

Something’s gone wrong with your installation, you can’t configure it… this sounds like a technical problem, so go straight to question 2.

Ordering hardware / licenses

Would you like to order equipment, receive advice on the tools best suited to your needs, order tracking and billing information?
… Contact the Admin / Sales department

Other questions

If this is your first contact with Infologo, and you’d like more information about our services or to discuss a partnership, please contact our Admin and Sales team.

2. DO YOU ALREADY HAVE A TECHNICAL SUPPORT CONTRACT WITH Infologo?

Yes, I am a customer

I have a technical support contract.
Ex: Logbook, Silver Support, Gold Support, Premium Support, Managed services…

For technical support by phone:
022707 74 08
For technical support by email:
support [at] infologo.ch

See opening hours below.

No, no support contract yet

I am not yet a customer and do not have a support contract.
I can contact the Infologo sales department during opening hours to specify my needs.

Technical support opening hours

Monday to Friday, 8:30 a.m. to 12:30 p.m. and 1:30 p.m. to 6:00 p.m.

NEED TO REACH US OUTSIDE BUSINESS HOURS?

Access to 24/7 support is reserved for specific contracts.

Support Gold

Gold Support: 24/7 support access via a dedicated telephone number (*).

You also benefit from a guaranteed processing time (max. 4 hours).

Managed Service

Managed Service Gold: 24/7 support access via a dedicated telephone number (*).

Managed Service Silver: no access to 24/24 support.

Support Silver

No access to 24-hour support.

However, you benefit from :

  • Support during our opening hours
  • Guaranteed response time (next working day)

Time book / Management

No access to 24-hour support.

However, you benefit from :

  • Support during our opening hours
  • A package of hours at an attractive rate

(*) This dedicated number has been sent to you by personal mail.
If you have lost it, please contact us.

GUIDE TO OUR Technical Support

To understand how our support works (hours, responsiveness, etc.) download our guide.

    Not yet a customer?
    Or would you like more information?

    Contact us for more information on each support plan
    Contact us