As a supplier of unified communications solutions, we wanted to tell you about a solution we’re installing in a number of SMEs in French-speaking Switzerland: ProCall 4+ Entreprise from Estos with CTI.

What is CTI?

CTI (Computer Telephony Integration) is a common technology in business telephony software today.
This is the technology that enables you to make a call directly from any compatible computer program, as well as to launch conferences or easily transfer calls.
It’s even possible to get the latest contact information even before picking up the phone, thanks to a quick display.
As the CTI is connected to the company’s applications, it also lets you see at a glance who is available or not, according to each person’s schedule.

Using ProCall 4+ Enterprise

In addition to its CTI features, this solution offers screen sharing and the ability to chat with colleagues, but that’s not all: ProCall 4+

  • ProCall 4+ is available on Android and iOS smartphones via an app.
    This gives you the opportunity to be mobile without losing touch with your colleagues or business contacts.
  • The ProCall Mobile version lets your staff initiate calls, send SMS, chat or simply scroll through the information of one or more contacts.
  • It’s also possible to place a call from different applications (your CRM, ERP…) and get important information about the caller at the first ring: an opportunity for you to adapt your speech.
  • With ProCall from Estos, you can see the status of a colleague or contact, so you know whether they’re in a meeting or already on the phone.
    This gives you far greater flexibility.
However, the main benefit of this solution lies in its integration with the user’s own infrastructure.
That’s why Estos values this equation:
Unified communication + Integration with existing processes = Increased added value (e.g. using SAP CRM, MS Dynamic CRM, Salesforce, etc.).

  To find out more, consult this documentation : Document

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