Computer maintenance & assistance in Lausanne

Computer troubleshooting between Geneva and Lausanne?

A computer breakdown can paralyze your business in a matter of minutes. Server inaccessible, network down, e-mail blocked, workstation down… Every minute counts when your business is at a standstill.

Infologo can troubleshoot your IT infrastructure in Geneva, Lausanne and throughout French-speaking Switzerland. Our team of certified technicians diagnose and resolve your IT problems on-site or remotely, with no time commitment. Response times depend on the criticality of your situation and our availability.

An urgent need ?

 

 

Contact us to discuss your situation and find out about our current response times.

Request an intervention

Is your company facing a computer breakdown?

Computer breakdowns always happen at the wrong time. Whether you’re faced with an urgent problem or need occasional technical assistance, Infologo is there to restore your systems as quickly as possible.

Situations requiring computer troubleshooting

You are concerned if you encounter any of these problems:

  • Server down – Your employees can no longer access shared data.
  • Blocked mail – Your emails no longer send or arrive.
  • Network failure – Internet connection down or very slow.
  • Workstation out of order – PC or Mac no longer starts or freezes regularly.

  • Faulty backup – Your data is no longer protected.

  • Virus or ransomware – Your system is infected.

  • Wi-Fi problem – Frequent disconnections or areas without coverage.

  • IP telephony down – Calls cannot be made or received.

Nosservicesde dépannage et assistance informatique

Infologo offers one-off computer troubleshooting services tailored to your company’s more urgent needs. No contract, no commitment: we intervene when you need us, depending on the availability of our technical team.

Corrective maintenance and repair

Corrective maintenance refers to all work carried out to repair a fault that has already occurred. Our technicians quickly identify the cause of the malfunction and implement the appropriate solution:

  • Replacement of defective components (hard disk, memory, power supply)
  • Repair of servers, workstations and network equipment
  • Crash recovery
  • Software conflict resolution
  • Restoring backups

Diagnosis and problem-solving

Is your system showing signs of trouble, but you can’t pinpoint the cause? Our team will carry out a complete technical diagnosis:

  • Analysis of system and network logs
  • Hardware and software performance testing
  • Network configuration check
  • Backup and security control
  • Identifying vulnerabilities

Once the problem has been identified, we propose several solutions, with their advantages, costs and implementation timescales.

On-site or remote intervention

Depending on the nature of your problem, we can intervene in one of two ways:

Remote maintenance
For 80% of computer breakdowns, our team accesses your systems remotely via a secure connection. This solution enables ultra-fast resolution without the need to travel.

On-site intervention
For problems requiring a physical presence (hardware replacement, network installation, cabling problems), our technicians come to your premises in French-speaking Switzerland.

Computer troubleshooting: our areas of expertise

Hardware problems

Ordinateurs et postes de travail

Computers and workstations

  • PC or Mac that won’t start
  • Recurring blue screen of death (BSOD)
  • Overheating and nuisance shutdowns
  • Hard disk, SSD, RAM memory replacement
  • Graphics card, motherboard problems
  • Crash recovery
serveurs

Servers

  • Windows or Linux server inaccessible
  • Storage problem or degraded RAID
  • Degraded performance
  • Server keeps restarting
  • Faulty backup
Équipements réseau

Network equipment

  • Switch, router or firewall down
  • Network configuration problem
  • Faulty ports
  • Faulty network wiring

Software and system problems

Systèmes d'exploitation

Operating systems

  • Windows or macOS that won’t start
  • Blocked or failed updates
  • Recurring system errors
  • Abnormal slowness
  • Licensing problems.
Applications métier

Business applications

  • Software crashes regularly
  • Corrupted databases
  • Compatibility problems
  • Installation errors
  • Expired licenses
Sécurité Microsoft

Computer security

  • Viruses, malware, ransomware
  • Phishing attack or account compromise
  • Antivirus failure
  • Misconfigured firewall
  • Security flaw detected

Messaging and cloud problems

Microsoft 365 Exchange

Microsoft 365 / Exchange

  • Mailbox saturated or blocked
  • Emails that don’t leave or arrive
  • Synchronization problem
  • Pirated account
  • Data migration

Cloud and remote access

  • VPN connection problem
  • OneDrive or SharePoint synchronization
  • Remote file access not possible
  • Slowdowns on cloud applications

Connection problems and Wi-Fi

Réseau et connectivité

Network and connectivity

  • Internet down or unstable
  • Wi-Fi that regularly disconnects
  • Poor wireless coverage
  • Insufficient connection speed
  • DHCP or IP addressing problem.
Téléphonie IP

IP telephony

  • Switchboard out of order
  • Poor audio quality
  • SIP configuration problem
  • IP phones that do not register.

Transparent pricing for your repairs

We offer two billing formulas for our computer troubleshooting services, with no hidden costs or surprises.

Punctual intervention by the hour Punctual intervention by the hour

Standard rate: invoiced by the actual hour of intervention

  • Hourly rate from Monday to Friday (8am-6pm)
  • Surcharge for urgent work in the evening/weekend
  • Travel invoiced according to distance
  • Initial diagnosis included within the first hour

This formula is suitable for :

  • A first collaboration with Infologo
  • An exceptional and isolated need
  • A one-off emergency.

Book of hours with 30% discount Book of hours with 30% discount

The recommended solution for optimizing your costs

By purchasing a batch of hours in advance, you benefit from significant advantages:

Formulas available:

  • 10 a.m.
  • 25 hours
  • 50 hours
  • 100 hours
Les avantages du carnet d'heures

The advantages of the time book :

✅ 30% discount on the standard hourly rate
✅ Priority intervention: prioritization of your requests according to criticality and our availability.
✅ 2-year validity with automatic carry-over of the balance
✅ Refundable on request if you do not use all your hours
✅ Budget control: you prepay and control your IT expenses
✅ Optimal responsiveness: priority status for your requests.

Flexible use of the notebook:

  • Troubleshooting and fault resolution
  • Small installation or migration projects
  • Consulting and one-off audits
  • User training
  • Configuration optimization

Please note: the logbook does not replace a preventive maintenance contract for companies requiring regular monitoring. Find out more about our IT maintenance contracts.

Ask for your logbook

Why choose Infologo for yourcomputer repairs?

⚡ Optimum reactivity

  • Priority intervention – With a book of hours, you can prioritize your requests according to criticality and our availability.
  • Remote diagnosis – The first analysis is often performed quickly to assess the urgency of the situation.
  • Accessible telephone support – Our technicians are available during normal business hours.
  • Availability in French-speaking Switzerland – Quick response in Geneva, Lausanne, Vaud, Valais according to our schedules.

🎓 Certified technical expertise

  • Certified technicians – Microsoft, Fortinet, Sophos, Ubiquiti, Dell.
  • 20 years’ experience – Troubleshooting for SMEs in all sectors.
  • Multi-environment expertise – Windows, macOS, Linux, cloud, hybrid.
  • In-depth knowledge – network infrastructures, security, IP telephony.

🔧 Solution-oriented approach

  • Precise diagnosis – We identify the root cause, not just the symptom.
  • Durable solutions – Professional repair to prevent recurrence.
  • Independent advice – Neutral recommendations based on your real needs.
  • Clear documentation – Detailed service report after each repair.

💰 Transparency and trust

  • Clear quotation – Price announced before intervention (except initial diagnosis).
  • No hidden fees – Transparent pricing.
  • No commitment – you call on us when you need us.
  • Satisfaction guaranteed – We only charge if the problem is solved.

Our intervention process for computer troubleshooting

1

Initial contact and diagnosis

You contact us by phone or via our contact form, describing your problem. Our team will carry out an initial remote diagnosis to assess the urgency and complexity of the problem.

☎️
Geneva : 022 707 74 74

Lausanne: 021 566 74 50

2

Assessment and intervention proposal

We offer :

  • Intervention mode (remote or on-site)
  • Response time (immediate or planned emergency)
  • Estimated duration and approximate cost
  • Prioritization according to criticality for your business
3

Technical

Our technicians are available for :

  • Identify the exact cause of the problem
  • Apply the appropriate technical solution
  • Test operation after repair
  • Document the work carried out
4

Follow-up and recommendations

After resolution :

  • Detailed intervention report
  • Recommendations to prevent recurrence
  • Optimization advice if necessary
  • Post-procedure follow-up to ensure stability

Our customers talk about us

Many thanks to Infologo for their fast, efficient and friendly help. The problem was solved very quickly.
Les Ateliers de la Côte, Procimmo Real Estate SICAV
Thank you very much. The appointment system is positive. A great success!
Thierry. C , Thierry Colomb
Problem solved quickly, thank you!
S.D, Atelier Bruderlin SA

When should you opt for a maintenance contract rather than a breakdown service?

One-off IT troubleshooting is ideal for urgent and occasional interventions. But if you are regularly confronted with IT problems, a preventive maintenance contract will be more advantageous.

Choose troubleshooting if…

  • You have an exceptional and isolated need .
  • You have in-house IT skills.
  • Your infrastructure is simple and stable.
  • You prefer to pay per use with no commitment.

  • You already manage preventive maintenance in-house.

Opt for a maintenance contract if…

  • You don’t have a dedicated IT department in your company.

  • Your business depends heavily on your IT infrastructure.

  • You regularly encounter technical problems.
  • You want to anticipate breakdowns rather than suffer them.
  • You need strategic support for your IT.

 

Preventive maintenance = up to 70% reduction in computer breakdowns.

Our other IT services for SMEs

Infologo goes beyond occasional troubleshooting to support Swiss companies in all their IT needs:

Maintenance informatique préventive

Preventive computer maintenance

Continuous monitoring, regular interventions, 24/7 support

Managed services / Outsourcing

Complete outsourcing of your IT needs

sécurité avancée

Cybersecurity

Firewall, antivirus, awareness, Cyber-Safe label

Microsoft 365 and Cloud

Migration, configuration, support

Téléphonie IP

IP telephony

Microsoft Teams Phone, 3CX, Avaya

Équipements réseau

Network solutions

Professional Wi-Fi, network infrastructure

Computer failure? Contact us now

Don’t let a computer breakdown paralyze your business. Our team is ready to intervene to restore your systems and minimize the impact on your business.

Contact us for a quick assessment of your situation and to find out about our response times.

Request an intervention

FAQ – Computer troubleshooting

The cost depends on the nature of the problem, the duration of the intervention and the mode of intervention (remote or on-site). To optimize your costs, we recommend the hour book, which offers a 30% discount and guaranteed same-day intervention.

Our standard technical support hours are Monday to Friday, 8:00 to 12:30 and 13:30 to 18:00. For critical emergencies outside these hours, please contact us: we will evaluate the possibility of an exceptional intervention with a surcharge.

Response times vary according to a number of factors: the nature and criticality of the breakdown, your type of contract (customers with time-books or maintenance contracts benefit from prioritization), our current workload, and your geographical location in French-speaking Switzerland.

For critical emergencies with a backlog of hours, we prioritize interventions as quickly as possible.

For one-off repairs without a logbook, we assess each situation individually and give you a realistic timeframe after our initial telephone diagnosis.

In all cases, we do our utmost to intervene as quickly as possible to minimize the impact on your business.

For planned interventions, yes. For urgent repairs, we provide an estimate after the initial diagnosis. The hour book allows you to control your costs by prepaying a fixed number of hours.

We use TeamViewer or other secure remote control tools. You grant us temporary access to your system, our technicians diagnose and solve the problem directly, then disconnect the connection once the work is complete.

Yes, we offer data recovery services depending on the level of damage. For complex cases (physically damaged disks), we work with specialized data recovery laboratories.

Absolutely. Many of our customers start with one-off repairs, then opt for a maintenance contract, realizing the savings and peace of mind this brings. We’ll advise you on the formula best suited to your situation.

Troubleshooting is a one-off corrective intervention after a breakdown has occurred. Maintenance is a regular, preventive approach that anticipates problems before they occur. Find out more about IT maintenance.

Yes, our interventions are guaranteed. If the same problem reappears within 30 days of our intervention for the same reasons, we intervene free of charge (except in the case of misuse or a new, distinct problem).

Both options are available. The hours book is highly recommended, as it saves you 30% and allows you to prioritize your service requests. Without a logbook, interventions are billed at the standard rate, with response times depending on our availability and your location.

Resources

🚨 The response times mentioned on this page are indicative and depend on the nature of the breakdown, the availability of our teams, the type of contract and your location.
Infologo makes every effort to respond as quickly as possible, without guaranteeing a specific response time.