3CX and Infologo offer easy soluction for call centers
With 3CX Pro and 3CX Enterprise solutions, you benefit from features previously accessible only to large telephone platforms.
Thanks to these advanced features, you’re well on your way to maximum productivity and superior customer service.
As a 3CX partner in Switzerland, Infologo provides your company with a customized, cost-effective call center solution.
As a result, your staff will be able to make the most of your telephone system and perform more effectively.
Benefits of 3CX call center software
Better customer service
Infologo’s 3CX call center software enables you to offer better customer service.
With real-time information on average waiting time, longest waiting time and average conversation time, you can increase the satisfaction of customers who call your center.
A call-back option also allows customers who don’t want to wait to be called back without leaving the queue.
This means your agents don’t have to deal with people who are anxious about the length of time they have to wait for an operator.
The result is a more comfortable relationship for all concerned.
Employees perform better thanks to real-time monitoring
Thanks to a clear, concise dashboard, 3CX makes sure you never miss a call again.
Such a solution is often very expensive with a traditional PBX, but 3CX gives you these advanced features at a moderate cost.
The integrated wallboard displays in real time all the information you need to optimize call queue management.
Highly intuitive and easy to use, the software offers the ideal solution to help your agents achieve their objectives.
A simplified management solution for managers
3CX has also thought of the comfort of managers, offering them a plethora of tools for managing call center agents.
These data, updated in real time, ensure that the call center is running smoothly.
For each agent, the manager has access to the number of calls answered, the average and maximum waiting time, the average length of conversations… He can also listen in on a live conversation without the agent or the customer being aware of it, which is ideal for judging individual skills.
The manager can also train an agent live using the whisper function.
Finally, if an agent gets confused and loses control of a call, his or her supervisor can step in and take over.
The supervisor can also connect or disconnect agents from the call girl if necessary.
Clear tools for managing call center activity
For the call center manager, detailed statistics make it easier to monitor activity.
In addition to information on call and waiting times, the supervisor has access to SLA alerts and reports.
An ideal tool for keeping your service quality on track.
