Your IT infrastructure is at the heart of your business. A server breakdown, a faulty network or obsolete software can paralyze your business in a matter of minutes. Preventive IT maintenance is the solution to guarantee continuity of operations and optimize the performance of your IT system.
Infologo, an IT services company based in Geneva and Lausanne, supports Swiss small and medium-sized businesses with customized IT maintenance contracts.
From proactive monitoring to unlimited support, we keep your IT equipment running smoothly on a daily basis.
Need computer maintenance?
What is computer maintenance?
IT maintenance encompasses all preventive and corrective work carried out on your IT infrastructure: servers, workstations, networks, software, backup systems and cloud solutions.
Our aim? Anticipate breakdowns, optimize performance and guarantee the security of your data. Unlike one-off troubleshooting, which is carried out in response to a problem, IT maintenance is part of a proactive approach.
The two types of computer maintenance
Our approach to IT maintenance combines two essential dimensions:
Preventive maintenance
Continuous monitoring of your infrastructure, regular updates, back-up checks and performance optimization. The aim: to prevent breakdowns before they happen.
Adaptive maintenance
Evolve your systems to keep pace with technological changes: migrate to new versions, adapt to new uses, integrate cloud solutions. We make sure that your IT keeps pace with the challenges facing your business.
Need a one-off intervention? Discover our fast computer troubleshooting service.
OurIT maintenancecontractforSMEs
Infologo offers flexible IT maintenance contracts tailored to your company’s specific needs. Whether you need half a day a month or several days a week, our certified technicians are on hand to provide regular on-site and remote support.
Complete, customized IT maintenance
Every company is different. We’ll work with you to draw up customized specifications that precisely define the work to be carried out, the priorities and the performance targets.
Each contract defines a specific SLA (Service Level Agreement): guaranteed response times based on criticality, scope of coverage, and level of support included.
Our maintenance contracts include :
- Monthly presence of a certified technician on your premises
- Proactive monitoring of your infrastructure
- Regular system and software updates
- Backup management and integrity checks
- Optimizing network performance
- User support and training
- Complete technical documentation of your IT
Certified IT support at your service
Our certified system and network engineers put their expertise at your company’s service. Trained in the latest technologies (Microsoft 365, Azure, cybersecurity solutions, IP telephony), they work on both your physical infrastructure and your cloud environments.
Strategic IT support
Beyond the technical side, our teams can advise you on thestrategic evolution of your IT: migration to the cloud, strengthening cybersecurity, optimizing IT costs, choosing the right solutions for your growth.
Prompt Assistance and Support
IT problems don’t give you any warning. That’s why our IT maintenance support is based on a simple principle: a technical representative who answers the phone, a quick diagnosis, and service within the contractually agreed-upon timeframe.
Whether you have an active maintenance contract or are looking for one-time IT support for your business, our support center handles your requests according to three priority levels:
- Critical emergency (server down, network outage causing a complete shutdown): response within one hour, immediate remote assistance.
- Critical incident (workstation, business software): Same-day resolution.
- General inquiries (configuration, technical questions): processed within 24 business hours.
These deadlines are specified in your SLA (Service Level Agreement) and tracked on a monthly basis—so you know exactly what to expect, with no surprises.
Unlimited IT support 24 hours a day, 7 days a week
Infologo Gold customers receive unlimited IT support available 24 hours a day, 7 days a week. There are no time limits on service: our technical team is available at any time to resolve your IT issues.
All it takes is one call. Our direct support line connects you directly to a technician, not a switchboard operator: 022 707 74 74 (Geneva) or 021 566 74 50 (Lutry).
Our technical support center manages all your assistance requests:
Your infrastructure is continuously monitored: servers, workstations, messaging systems, cloud solutions, network equipment, Wi-Fi installations. In the event of an anomaly, our team intervenes immediately to restore service.
Remote computer maintenance and proactive management
Remote IT maintenance is the ideal solution for Swiss SMEs with no in-house IT department. Our supervision center monitors your infrastructure 24/7 and intervenes remotely to resolve the majority of incidents.
Continuous monitoring of your infrastructure
Through a combination of scheduled on-site visits and remote checks, we ensure that your entire IT system is running smoothly:
Detailed reports and recommendations
Every month, you receive a comprehensive report on the status of your infrastructure, including :
- Summary of incidents detected and resolved
- System performance analysis
- Recommendations for your IT evolution
- Suggestions for improving safety
- Advice on optimizing your technology investments
This proactive approach means you can anticipate problems before they impact your business, and plan the evolution of your infrastructure with peace of mind.
Schedule: flexibility and responsiveness
For companies looking for a flexible formula with no monthly commitment, the hour book is an excellent alternative to the maintenance contract.
An advantageous formula
By purchasing a package of 10, 25, 50 or 100 hours of IT services in advance, you benefit from :
The time book is ideal for :
- Supplementing an existing maintenance contract
- Manage one-off projects (migration, installation)
- Technical support at preferential rates
Please note: the time book does not replace a managed services contract for prioritizing critical interventions.
Coverage throughout French-speaking Switzerland
Based in Geneva (Les Acacias) and Lutry, we serve the entire French-speaking region of Switzerland—not just the two cities where we are located.
Geneva and the canton of Vaud remain our busiest service area, with technicians on-site within an hour for emergencies.
The Valais region is an integral part of our service area. We support small and medium-sized businesses in Sion, Sierre, Martigny, Monthey, and Crans-Montana, with the same commitment to responsiveness: remote support as the first line of response for most incidents, and on-site visits arranged for tasks that require them (hardware replacement, network installation, initial setup).
For a small or medium-sized business in Valais without an in-house IT department, this means having a single point of contact who is always available, rather than a local service provider with limited expertise or a large corporation that can’t be reached outside of Geneva and Lausanne.
Our service area:
Geneva
Geneva and its metropolitan area
On-site + remote support
Vaud
Lausanne, Lutry, Vevey, Nyon
On-site + remote support
Valais
Sion, Sierre, Martigny, Monthey, Crans-Montana
Remote maintenance as a priority; scheduled on-site visits
Some of our customers who outsource their IT
EDMS – Engineering office
Construction 11 to 50 employees
Agro Companies International
International trading 11 to 50 employees
Fondation Cœur des Grottes
Foundation 11 to 50 employees
Geneva-based company
Finance 11 to 50 employees
Why choose Infologo for your IT maintenance?
Certified technical expertise
- Certified systems and network engineers from Microsoft, Fortinet and Sophos
- Official partners of technology leaders
- 20 years’ experience in IT maintenance for Swiss SMEs
- In-depth knowledge of hybrid environments (on-premise + cloud)
Proximity and responsiveness
- Offices in Geneva (Les Acacias) and Lausanne (Lutry)
- On-site interventions in French-speaking Switzerland (Geneva, Vaud, Valais)
- Telephone support and remote maintenance for rapid resolution
- French-speaking team with a thorough understanding of the Swiss market
Customized approach
- Contracts tailored to your business sector
- Dedicated technical contact who knows your infrastructure
- Support for your digital transformation projects
- Neutral, independent advice (no hard sell)
Safety and compliance
- Compliance with Swiss data protection standards
- Enhanced cybersecurity solutions (Cyber-Safe label)
- Disaster recovery plans (DRP)
- Secure backups in Switzerland
Our customers talk about us
Quick reaction and resolution!
Extremely positive feedback from the foundation team. We greatly appreciate the responsiveness and professionalism of the entire Infologo team! Thank you so much! Keep going!
Very quick response! Thank you very much!
FAQ – IT Maintenance for Small and Medium-Sized Businesses
Ask for your customized IT maintenance contract
Would you like to secure your IT infrastructure and benefit from high-quality technical support? Our experts will analyze your needs and propose a maintenance contract tailored to your business.
