TESA SA
TESA SA is a Hexagon Manufacturing Intelligence company that manufactures and markets precision measuring instruments.
Years of unrivalled expertise in micromechanics and precision machining have earned the company a reputation for product excellence.
The company uses work tools that match their excellence, and this is also the case for their communication tools.
As a company that manages both the production and marketing phases of its business, TESA’s communication needs were many and varied.
TESA in a few figures…
- 350 employees
- 5 centers in Europe
The need: upgrade your telephone system
The gradual disappearance of ISDN connections in favor of solutions based on voice-over-IP communications prompted TESA, like many other companies in Switzerland, to prepare for this change and rethink its telephony system.
The company saw this “forced” change as an opportunity to take stock of its current needs in terms of unified communications, and decided to migrate to a new, more modern and more professional solution, filling the gaps suffered by the system administrator and the 350 or so employees based at the Renens site.
The solution: unified communications with Avaya IP Office
To address this project, Infologo relied on the VMware infrastructure already in place, and implemented a redundant Avaya IP Office Server Edition solution.
This modular solution adapts perfectly to the different workplaces of employees inside and outside the company.
The benefits: modernity and simplicity
Easy to use and largely administered by TESA’s IT teams for day-to-day operations, IP Office will also be able to adapt to changing user needs over time, with the solution benefiting from regular updates providing ever greater functionality and convenience.
Our technical answer
The initial question was whether to adapt the aging system that had been in place for almost 15 years, or to embark on a renewal and modernization project.
TESA quickly realized that replacing their system was necessary, and offered far more benefits than cobbling together temporary solutions around the existing one.
It was clear that investing in an Avaya IP Office system would quickly provide users with greater working comfort, and enable TESA to better manage call flows and mobility situations, both indoors within the various buildings, and for “nomadic” employees often on the move.
Few in number and outdated, the functionalities of their previous installation were unsatisfactory.
The modern solution we’ve implemented enables our staff to discover new, scalable communication tools.
For the mobile user We also needed to find a solution for mobile employees who are often on the move outside the company.
For this type of employee, the need was simple: communicate anywhere, at any time, and above all in a professional way.
The solution we proposed to TESA for these specific profiles is the One-X Mobile application.
Compatible with iOS and Android smartphones, it ensures true mobility on any device.
Thanks to One-X, the user can also be reached from the same number on his or her various connected devices, ensuring a professional side even on mobile.
The application has the same features as a fixed office phone, such as call forwarding or the use of internal short numbers, conferencing, instant messaging, corporate voicemail consultation, etc…
Calls are routed via the Avaya IP Office on GSM, WiFi, 3G or 4G networks. For the sedentary user The Avaya 9608G fixed office phone has simple yet modern features that provide a good day-to-day experience for its users.
For receptionists, external modules with 24 programmable shortcut buttons are added to the phone, enabling them to manage incoming call flows quickly and efficiently.
SoftConsole software for switchboard operators also facilitates and unifies the management of all calls and their distribution to employees.
Key features include: mouse-based call transfer, keypad-based call management, parking, on-screen speed dialing, manually programmable detour to answering machine, directory access, etc.
This tool was created to meet the recurring technical constraints of the business, such as call volume management, call parking and annotations on queued calls. For mobile users within buildings The existing system was an internal DECT antenna network, enabling users to communicate freely with their DECT mobiles within the area served by this network.
Unfortunately, this network didn’t cover the entire site, leading to problems with communications quality, interruptions and lost calls.
We proposed to TESA that the site be fully covered, by installing Avaya equipment inside the buildings and in certain strategic outdoor areas.
Avaya DECT 3735 telephones with color screens offering up to 150 hours of autonomy and quality sound equip around 160 employees at the Renens site.
Customer testimonial
“In a company with such a large number of employees, communication is a real issue.
It has to be optimal if we are to be productive.
Production on site or customer management in our offices do not require the same functionalities in terms of collaboration or communication, and finding a single solution to these different needs was a real challenge for us. We were finally able to resolve these difficulties with the all-in-one Avaya IP Office solution implemented by our partner Infologo, and are entirely satisfied with what it has brought us.“
M Fabien Sauser IT Support Coordinator and Asset Manager
