Our customer, a property management company, was moving into new premises and wanted to take advantage of this event to change their telephony infrastructure.
With the end of analog telephony approaching, it was obvious for them to begin the transition by opting for a solution that would enable them to make calls from a conventional physical device as well as from a computer.
One of their basic requirements was to be able to record calls received and made by wireless phones, wherever the caller was in the building. The project is based around 5 soft consoles for receptionists, who can then transfer calls to a softphone, DECT phone or cell phone.
This is a very interesting solution, as it reduces the cost of international calls.
To meet this customer’s needs, Infologo is working with Avaya , a manufacturer whose know-how enables it to offer installations covering all the customer’s requirements.
The benefits of Avaya IP Office
Avaya Ip Office IP 500v2
Designed specifically for small and medium-sized businesses, the IP Office solution features a wide operating range and a modular design that allows it to grow with the company.
This type of communication has been booming for several years now, and is moving towards 100% IP communication.
The IP Office 500 PBX is a hybrid device that handles communication with an ISDN or SIP operator.
It manages line detour, queuing, conference calls, voicemail, call recording, CIT interface and fax. 
Avaya and telephony software
For user comfort and increased productivity, the Avaya system is complemented by software modules available in several languages.
All software is available as standard or as an option.
To conclude this article, here are the different scenarios that can arise when a company calls on us for a telephony solution:
