A change that’s become unavoidable for the company

Founded in 1958 as a family-run business, Devillard is a leading provider of document solutions in Switzerland.With a call center that had become outdated and no longer in step with everyday reality, Devillard decided to change its entire solution. A major challenge, which we invite you to discover in this case study. Feedback fromEric Heiniger, IT Director at Devillard. In this case study, discover :

  • The entire project and itsoverall evolution

  • Why they chose Avaya over Infologo

  • The results obtained in relation to their initial expectations

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