ebookers.ch
ebookers.com is a leading pan-European online travel agency specializing in worldwide travel.
ebookers.com offers a wide range of travel products, including a choice of more than 250 airlines, over 110,000 hotels, vacations, car rentals and insurance.
ebookers.com is part of Orbitz Worldwide (NYSE: OWW), one of the world’s leading online travel companies.
ebookers.com is proud of its passion for travel and the experience it offers its customers.
The company offers a full range of travel products online and by phone.
It operates local online travel agencies in 12 European countries and is headquartered in central London.
ebookers.ch was established in 1998, and its origins date back almost 20 years to Flightbookers Ltd.
Flightbookers was founded in Earls Court, London, in 1983 by Dinesh Dhamija and, in 1996, was the first travel agent to launch an interactive website in the UK.
Such was its success that in 1999, the Internet arm was split off to form ebookers.com and the new company was floated on the Nasdaq in New York and the Neuer Markt in Germany.
The $61 million raised by the IPO was used for a pan-European roll-out and, in November 2000, ebookers.com acquired Flightbookers for $15 million, bringing the two companies together.
The need: an IT department in Geneva
Ebookers is a multinational company headquartered in London.
The IT department is spread all over the world, but employees in Geneva have to call ebookers in Germany for help.
This is why ebookers chose to entrust the IT maintenance of the Geneva office to Infologo.
The solution: on-site support and assistance contracts
Infologo responded to this demand with a support contract guaranteeing minimum response time, coupled with an on-site assistance contract that allows the presence of an engineer to be scheduled in advance, every month.
The benefits: fewer IT bottlenecks, greater productivity
ebookers employees in Geneva can count on the presence of IT engineers on a regular basis, as well as on express request.
Less travel and shorter stays for IT managers from Germany.
Customer testimonial
“We’ve been working with Infologo since 2008, and I have to say that the collaboration has always been excellent. The engineers are highly competent, and know our infrastructure and operating methods inside out. They are trustworthy, responsive and respectful of their commitments. We’re really pleased with Infologo’s work, but also with the very good relationship we enjoy.”
H.B. IT Manager Germany & Switzerland
