Service Equipement Wescher SA
Service Equipement is a family-run business specializing in the design, installation and maintenance of professional kitchen equipment.
Their know-how has enabled them to grow rapidly in a short space of time.
They have gone from 15 to 45 people in just 10 years.
Having been around since the 1980s, Service Equipement has also had to face up to the digital transformation of businesses, which has given rise to previously non-existent needs.
- Unrivalled expertise since 1982
- Around 45 employees, some of whom work remotely
- Local, family-run business that listens to customers’ needs
- Present in commercial, institutional and event catering
- Offers rental, sales and maintenance services
Collaboration & Mobility for 45 employees
Like all dynamic Geneva SMEs, Service Equipement has not been spared the need to reinvent itself. For any company of this scale, transformation and implementation must be rapid and directly effective.
To meet the new demands of the market, the management team noticed that an orientation towards more communication and more information sharing was necessary.
The primary need was to externalize company data.
It was essential to make things easier for employees in the field.
Their data, stored on conventional in-house servers, was poorly digitized and inaccessible.
Printing documents before each technical visit was a major waste of time, not to mention the risk of not having access to the right documentation.
A risk heightened by the growing number of references in professional kitchens and the increasing technical sophistication of modern appliances.
The second need was to facilitate and modernize communication within the company.
This was limited and unreliable, particularly for storing and archiving e-mails and legal or technical documents.
The tools in place, which were not sufficiently professional, exposed the SME to possible security breaches and were not used uniformly by the teams.
Employees also had limited mobility due to their unsuitable PC and mobile equipment.
The solution
The solution that perfectly matched the company’s needs was the Microsoft Office 365 suite. We installed it on various terminals, simplifying many aspects of the company’s life. The solution includes all the applications provided by the Office 365 Business Premium package with office software (Word, Excel…), email messaging, the One Notes application, etc…. In addition, each employee was equipped with a laptop and a smartphone. The standardization of devices was a crucial step in the smooth running of the solution and professional communication.
The benefits
The Office 365 solution has convinced this company and its employees, who can no longer do without it, for a number of reasons.
The standardization of emails was an important step in this project and has been beneficial for everyone.
Previously, they had multiple solutions, often free and very unreliable.
Lost emails and attachments, poor mailbox synchronization and limited storage were just some of the many disadvantages of these solutions.
With Outlook, mailboxes and calendars are synchronized in real time, storage space is ample and backups are automatic.
This was followed by a major project to standardize document filing using Sharepoint software.
Service Equipement now benefits from a clear structure for all its documents and their storage.
Site documents and technical data sheets are available for consultation, while ensuring consistent filing.
The OneNote application has proved very useful for on-site technicians.
They can update tasks in progress remotely and in real time, and keep abreast of any new developments concerning a file.
The notes taken are stored, classified and dated in the right customer file.
At the same time, they have access to material data sheets, which they can consult and modify according to the work carried out or difficulties encountered.
We have also implemented the solution on the hardware (laptop or telephone) of teams on the move.
This has enabled them to achieve optimum mobility.
Employees in the field have learned to update files in real time and, above all, to communicate everywhere in the same way.
Implementing the solution and training staff in its use took a year.
A short period of time when we consider the multiple needs that had to be met and the efficiency required to ensure that the solution could be used as quickly as possible.
We are very satisfied with all the aspects that were optimized through this digital transformation.
Customer testimonial
“We’ve had to manage strong growth in the number of mandates for our SME.
Our team has grown accordingly, every year, to meet these new challenges.
Working tools and needs are no longer the same with 10 or 40 employees.
We had to upgrade the company’s IT tools under very tight deadlines.
Thanks to the cloud solutions offered by Infologo and Microsoft, we were able to make rapid improvements. “
Mr. Brice Wescher Assistant Manager
