IT maintenance and troubleshooting for SMEs
IT maintenance covers all interventions on your hardware (computers, networks, hardware components) and intangible (software, licenses, cloud computing) IT equipment. Our IT maintenance company repairs, adjusts, overhauls, checks and verifies your equipment to ensure it is working properly.
The main aim of our IT support is to ensure that your systems perform their functions correctly. We offer two essential types of IT support services:
- Corrective maintenance: our IT troubleshooting service quickly identifies and corrects hardware or software malfunctions.
- Adaptive maintenance: we adapt your applications so that they continue to work efficiently with the latest versions of the core software.
Rely on our expertise for comprehensive, high-performance IT maintenance.
Computer maintenance, assistance and repair company
Infologo offers IT maintenance, IT support and IT troubleshooting services for companies in the Lake Geneva region.
Our technicians and IT support staff can handle any request concerning your IT infrastructure, offering you a tailor-made IT service.
IT support contract for Swiss SMEs
Comprehensive IT maintenance for your business
Our IT support contract for SMEs guarantees you a comprehensive managed service for regular preventive IT maintenance.
Our IT maintenance company tailors its services to your specific needs, from half a day a month to several days a week.
Certified IT support at your service
We ensure the monthly presence of a System & Network certified IT maintenance technician on your premises. All computer troubleshooting tasks are defined in a set of specifications tailored to your requirements.
Strategic IT support
Our IT support service goes beyond simple maintenance: we advise you on how to improve the planning and management of your IT infrastructure. Our engineers will work with you to optimize your IT tools and maximize your productivity.
Unlimited IT support 24/7
As part of our unlimited IT support contract for SMEs with a Gold contract, you can contact our technical support team without any time limit for any request concerning problems with your IT equipment: fixed and portable PCs, servers, corporate networks, workstations, messaging systems and software, internet and wi-fi installation, and so on.
Based on support contracts, Infologo assigns the necessary resources to meet all contractual requirements set out in SLAs (Service Level Agreements). This center provides the following services:
Remote computer maintenance and proactive management
Our remote IT maintenance and proactive remote management contract for SMEs (remote control) is the ideal option for any Swiss company that doesn’t have dedicated staff for IT support & troubleshooting.
Through regular, pre-scheduled presence and remote monitoring at regular intervals, we ensure that your IT and network systems (servers, network infr., UPS, etc.) operate faultlessly and to the satisfaction of users. The tasks to be carried out during on-site and remote visits are defined with the customer according to his needs, and documented in specifications.
These activities include, for example:
Time book for computer maintenance
The principle of the time book as an IT maintenance service for businesses is simple.
By purchasing batches of 10, 25, 50 or 100 hours of IT services in advance, you benefit from a 30% discount on the traditional rate and improved responsiveness for emergency interventions (guaranteed within the day).
These hours are valid for two years, and your balance of hours is carried forward at the end of the year. Whatever your service consumption, the hours book is the solution to ensure that your IT system receives quality service at a lower cost.
Please note that operating on a time-book basis does not give you priority over customers with managed service contracts.
Some of our customers who outsource their IT
EDMS – Engineering office
Construction 11 to 50 employees
Agro Companies International
International trading 11 to 50 employees
Fondation Cœur des Grottes
Foundation 11 to 50 employees
Geneva-based company
Finance 11 to 50 employees
Our customers talk about cases
Quick reaction and resolution!
Extremely positive feedback from the foundation team. We greatly appreciate the responsiveness and professionalism of the entire Infologo team! Thank you so much! Keep going!
Very quick response! Thank you very much!
