Avaya Call Reporting – ACR – helps you manage your Avaya phone system and your business with ease and confidence.
Call reporting and tracking from start to finish are presented in over 50 standard reports.
The Recording Library provides easy access to recordings in the same reporting interface via IP Office Voicemail Pro integration.
Your dashboards provide visual call management with customized indicators / dashboards.
Standard reports
You can’t manage what you can’t measure.
Avaya Call Reporting (ACR) offers over 50 standard reports to create visibility and efficiency.
Call tracking from start to finish validates every inbound, outbound and internal call.
Customized reports
With customized reports, you can create original reports, as well as edit or customize existing ones.
Reports can be defined by you, ensuring that Avaya Call Reporting adapts to your business without having to adjust your daily routines.
Reports can be customized to your company’s unique needs.
The Recording Library
The Recording Library integrates easily with IP Office’s VoiceMail Pro solution.
This Recording Library lets you evaluate your employees and listen in on their specific calls.
Customizable retention policies determine how long recordings are kept, and allow them to be stored on your network.
Agent dashboards
Agent dashboards improve agent productivity and visibility through the use of widgets / third-party application code integration.
Widgets enable agents to be independent and add value to their calls.
Agent dashboards can be easily integrated into a URL-based CRM such as Salesforce.
In real time
Avaya Call Recording’s (ACR) “Real Time” feature lets you manage your employees in real time.
You can see how many calls are answered, held or missed, as well as calls in progress with an agent, group or extension, with dashboards displaying current statistics.
Dashboards are easy to implement with predefined templates and can be customized, including the configuration of alerts and trigger thresholds.
