At Infologo, we’ve been testing a new feature for a few weeks now, enabling our customers to book an appointment directly online with an Infologo support agent via a web interface.
This service is similar to the experience you have with Onedoc or Doctolib, except that here you won’t be put in touch with a doctor or physiotherapist… but with an Infologo technician.
While it seems unlikely that solving your computer problem will bring you the same relaxation as a visit to your physiotherapist, we hope that this tool will contribute to an improved experience with our support. 
How does it work?
The Infologo Help Desk agent can send an e-mail to the user with a link to make an appointment.
This link leads to a web portal and will show the user the available time slots to make an appointment with the agent.
Selecting a time slot and filling in the form will create an appointment for the agent with the user. This appointment will also be
In practice 👇The email the user receives
The page of the appointment booking site to which the user is redirected
Confirmation of appointment made
The benefits of this tool
- Optimize your schedule
- Quick and easy appointment booking
- No need to call or e-mail back and forth to set up an appointment that fits into your schedule -> a real time-saver.
- Same-day appointments available
- Choice of 15 or 30-minute appointments
- An e-mail confirmation of the appointment reassures everyone!
Our customers are won over!
Since we implemented this tool, our customers have been very satisfied.
It’s easy to manage, and totally facilitates our exchanges. The tool will be gradually rolled out to all our customers between April and September 2022.
