You have chosenoutsourcing for your SME’s IT needs.
Now you need to choose the right company to look after your IT assets.
Here are the keys to choosing the right outsourcing provider.
What questions should you ask yourself?
Given theimportance of IT to the success of today’s businesses, it’s important to choose the right company to manage your IT assets.
The first step is to ask yourself the right questions:
- What are your company’s needs?
Take stock of the company’s IT assets and data storage requirements. - What’s your budget?
Determine the type of contract you’d like to sign: an unlimited package or a book of hours, for example. - What services and options are you interested in?
Not all services may be of interest to you, but your needs may change as your business evolves.
In this case, it may be a good idea to turn to a flexible supplier, who will be able toadapt its offering to your needs.
Once you’ve answered these questions, you’ll be in a position to choose between different providers.
It’s a good idea to ask for quotes to help you make your choice, but don’ t forget that price isn’t the only factor to consider when choosing your outsourcing provider.
How do you choose your outsourcing provider?
Expertise and skills
Entrusting the outsourcing of your SME to an unskilled company is the worst decision you can make.
After all, IT system management is complex and requires a wide range of skills.
To make sure you choose a competent IT company, you can start by browsing their website.
You may find some case studies to help you make up your own mind. Then you can scour the net for customer reviews.
Finally, you should know that some companies are qualified by leading brands.
For example, Infologo has partnered with Microsoft to offer you quality solutions, or with Dell for state-of-the-art hardware.
Guaranteed responsiveness
A problem with your IT infrastructure can have far-reaching consequences for your business.
This is why the responsiveness guaranteed by the service provider is particularly important.
Find out about the time slots during which technical support will be available, and the guaranteed response times.
Service provider location
While many problems can be solved remotely, this is not always the case.
In such cases, a technician must travel to your company.
To ensure that your IT support company can respond quickly, it’s important that it’s located within a reasonable radius of your business.
The ability to listen and advise
If you choose an IT company with a certain level of expertise, it’s a good idea to be able to take advantage of it, both to benefit from good follow-up and from sound advice.
That’s why it’s important tochoose a service provider who will listen to your needs and advise you on best practices and hardware.
Choosing the right outsourcing provider for your VSE or SME doesn’t stop at the price.
It’s essential to take all the different parameters into account to make the right choice.
Don’t hesitate to contact an Infologo consultant to find out more about our offers and scope of action.
