Call recording solutions enable companies to record their teams’ telephone conversations.
Call recording offers a number of advantages, not least in terms of team training.
Indeed, these solutions are very often implemented within sales teams, after-sales departments or trading entities, for example, in order to evaluate services rendered or to trace transactions in progress, and thus improve the quality and efficiency of telephone exchanges.
What’s more, this kind of solution is obviously an insurance policy for companies, insofar as the recording constitutes a record of the conversation and therefore of any agreements that may have taken place.
Among the solutions available on the market today, we present NMS Adaptive’s Adaptive Hybrid Call Recorder Software.
This service operates and records via a simple PC, which has the advantage of avoiding the purchase of additional, sometimes costly, equipment. It is also possible, thanks to this service, to record a conversation from start to finish, even if it passes through several different callers and extensions. Finally, Adaptive Call Recorder provides easy-to-use software for listening to and recording conversations in .WAW or MP3 format, so that they can be stored or e-mailed to other colleagues. In terms of call recording, here are two other solutions we can offer: –
CallRecorder, the multi-benefit solution –
Call recording from Avaya, Voicemail Pro Contact StoreUpdate2017: the NMS Adaptive solution is now integrated within the company’s solutions. OAK
