The CallRecorder solution is independent of the telephone exchange, because the device intercepts communications before they reach the exchange.
And all outgoing conversations do the same.
It’s a solution that could be defined as “hardware”, compared with the Avaya solution, which consists of a software program that connects the various parties involved, including a recording server.
There are many reasons to use a CallRecorder:
- verification tool: in some areas, agreements made over the telephone are an important part of day-to-day communication.
When these conversations are recorded, they can constitute proof of what has been agreed, - a safety tool: since every conversation is recorded, every confrontation can be the subject of feedback with colleagues or superiors, so that you can be better prepared for every situation,
- establish responsibility: if an organization is held liable, the recorded conversations will have evidential value and will make it possible to determine a posteriori whether procedures were followed.
The CallRecorder tools that can be provided enable recordings of 1 to 30 simultaneous conversations.
A hard disk and CD burner are also included.
For call recording, here are 2 other solutions we can offer you: – Avaya Call Recording, Voicemail Pro Contact Store – Call Recording, NMS Adaptive
