For ae For a VSE/SME, the maintenance of its computer equipment is essential.It’s important to keep your tools in good working order.
To ensure proper maintenance, it’s best tooutsource this task. at using a company specialized in managed services. In this What are the costs of managed services?
What does the price of a managed services contract depend on??
Things to consider
The cost of managed services naturally depends on a number of parameters, such as the size of the company, the number of workstations to be managed, and the level of service expected.
The complexity of the installations is also an important factor. All these criteria must of course be clearly specified in the contractunder the form ofa inventory of equipment and services on offer.
Contract type
The price of a computer maintenance contract also depends on on type of package chosen. Depending on the service expectedyou can choose between 3 types of packages:
- service per ticket;
- package service;
- the unlimited benefit.
The service contract contractmande
In a service by the ticket or in a book of hours the managed service provider intervenes on an ad hoc basis.
In this mode of operation, a ticket corresponds to the opening of a file for a problem.
It’s therefore an appropriate system for corrective maintenance.
For example, you buy a book of 10 tickets, which allows you to request 10 interventions at the pace you want.
Of course, the larger your IT park, the faster you’ll be able to place your tickets.
For a notebook hours by 10 hoursprice list on Genève or Lausanne is often between 1’500 and 1’800 CHF.
Good to knowTicket books have a maximum duration, so it’s best to estimate your needs before subscribing.
Maintenance package
A fixed-price contract generally provides for a set number of hours per month, making it a flexible solution ideal for preventive maintenance, but also suitable for corrective maintenance.
In this case, the number of hours to be scheduled each month is a matter for discussion with your service provider.
Good to know: with certain service providers, sf you haveIf you have not used up your entire package, the balance can be carried over to the next period.
The maintenance contract unlimited
Unlimited maintenance is similar to a premium package: managed services.
The costs of managed services are linear, whatever the number of interventions requested, which avoids over-billing. This package is widely used for adaptive maintenance, which requires a high level of flexibility. e almost constant, proactive monitoring by the service provider in addition to the work performed.
It has the advantage of providing peace of mind for the business owner, who knows that he can call on the services of a service provider at any time. at any time, at no extra cost. This type of service often comes with a status of “superiorThis allows you to benefit from more extensive and responsive support. It’s the ideal solution for boosting the competitiveness of your small business.
Good to know: For an unlimited maintenance contract, thepayment can be on a monthly, quarterly, half-yearly or annual basis.or annually. The type of service you choose will depend largely on the type of maintenance you want for your business.
In any case, keep in mind thata comfortable, high-performance computer system needs to be well maintained, and must evolve as the company evolves. Don’t hesitate to contact an Infologo consultant to find out more about our offers and how we can help you.
