You’re working with an IT service provider, but you’ve realized that they’re not really meeting your needs. Don’t worry, it’s perfectly possible to change your IT service provider. that it goes off without a hitchit is essential tol to proceed in stages.
Here’s how to change your company’s IT service provider
Step1Take stock point on strategy
First and foremost, it’s essential to identify the company’sobjectives and detail the desired strategy. This will enable you to determine all your needs in detail.
Technological limits are almost non-existent.
The key is to determine your needs and then match them with the right tools. The all-too-common mistake is to do the opposite, choosing tools and then adapting the way they work, which often leads to failure.
Step2: Examine the existing situation before changing IT service provider
Too often, companies want to change, but don’t really know what they have.
That’s why it’s essential to carry out a hardware and software audit before making any changes to your IT infrastructure .
After the material inventory, it’s time to take a look at the current contract. This will enable you to take stock of which services are suitable or unsuitable and, above all, how you can terminate your contract. Make sure your contract includes a reversibility clause. This clause sets out the service provider commitments in terms of tranof information and assets to the new service provider.
Step3: Transmission d‘information
When moving from one service provider to another, it’s important to pay close attention to the transmission of data and access information.
Indeed, part of the IT service provider’s job is to is to knowsecurity details and access codes to accessadministrator level of servers, perimeters and pernetwork devices and a Cloud.When you terminate your contract, you’ll need to retrieve all this information and pass it on to your new service provider in complete security. If your provider well documented, you should also be able to obtain a completeand a technical architecture file.
Step4Organizing change
À At this stage of the project, the new service provider has all the information required to meet your needs.
They also have the data they need to implement IT maintenance.
Depending on the agreed service and the tasks included in the contract, it is important to communicate this change to your teams specifying:
- The name of the new supplier;
- Supplier contact details ;
- The methodes to contact him.
À NoteTraining: in some cases, it may be appropriate to organize training sessions to help staff familiarize themselves with new software or hardware.
Step5: A return after 3 months of service
After implementing a new IT service provider, it’s important to carry out a review about 3 months later.
This meeting must bring together key stakeholders and the new and the new supplier.The purpose of this meeting is to review onand organization around the new tools adopted. À this stage, an action plan can be put in place an action plan to overcome any difficulties encountered.
A change of IT service provider is not a trivial matter for a company.
It is essential to follow these steps to ensure that the transition goes as smoothly as possible for all concerned. If you’d like to change your company’s IT service provider and find out more, don’t hesitate to contact an Infologo advisor or ask to be contacted as soon as possible.
