Whether you run a small or medium-sized business, IT support is essential to the smooth running of your organization.
If you’re not satisfied with your IT support, it’s imperative that you make changes before you notice any real malfunctions.
Changing your IT service provider could be the solution to ensuring the security of your system and getting off to a good start.
Here’s how to change your maintenance system.
1. List your needs
Pour o ensure the success of your change of service provider, it is essential to establish a precise list of your needs and and draw upspecifications.
This step allows you to take stock of:
- lhe services you need;
- your technical requirements;
- your needs in terms of system availability and of response time.
To get the full picture, you need to include everything you think is important in your specifications.
On the other hand, certain information is essential :
- How thecompanyhow many departments and their missions, internal and external interactions, issues…;
- Theinfrastructure details: the equipment and the softwares to manage;
- Services to be secured.
These specifications will enable you to select the service provider best suited to your needs , and get off to a solid start.
2. Take stock of the terms and conditions of your current contract
Since you already have a contract with a service provider, it is essential to take stock of the terms and conditions before changing IT service providers:
- Pommitment period to be respected;
- Cancellation terms and preavto be respected;
- Conditions for renewal contract.
One of the parameters to be considered is whether or not to include a reversibility clause.
Cette clause détermine les engagements du provider in terms of trantion of transfer information transferin the event of a change of provider.
3. Studyz and comparez service providers
Once you know exactly what you need and the conditions under which you can change provider, you can approach providers to obtain offers.
As soon as you have several offers in hand, you should not only compare them with each other, but also with the service providers themselves.
It’s important to find out about the service provider’s track record, its other customers (large or small), its structure… This information is essential to ensure that our supportperfectly adapted to your needs and expectations.
Of course, meeting the suppliers and their teams will be the ideal way to get a reliable idea of how they operate and their philosophy.
The IT system is the cornerstone of any business, whatever its size.
That’s why the choice of IT service provider is crucial to its smooth operation and development.
Choosing the wrong service provider can be particularly disabling, and can even lead to situations that jeopardize the company’s long-term viability.
If your maintenance system no longer suits you, don’t hesitate to take steps to change service provider.
Discover 5 key steps to safe changeover.
To find out more, please contact an Infologo advisor or ask to be contacted again.
