À the age of the Internet and newechnologies and IT tools have become indispensable for running a VSE or SME.
However, to get the most out of an IT system, you need to take care of it by carrying out effective remote or on-site IT maintenance.
Failure to maintain the infrastructure exposes the company to increased risks of breakdown, and therefore to loss of time and money.
Reminder: what is the role of IT maintenance?
IT maintenance covers all the actions involved in adjusting, overhauling, checking and repairing a company’s IT infrastructure.
By IT infrastructure we mean all the hardware (computers, networks, hardware components) and software (licenses, cloud computing) that make up the entire IT system.
Maintenance therefore involves to ensure that the system continues to function correctly so that it continues to perform its function correctly.
The differentmaintenance maintenance solutions/SME
To meet the objective of ensuring the long-term future of the IT system, 3 solutions can be envisaged, corresponding to 3 levels of maintenance: preventive, corrective and adaptive.
Preventive maintenance
Lhe objective ofeventive maintenance is toanticipate possible problems that the systemsystem. This can take the form of remote computer maintenance, or physical intervention, for example.s as required.
Au level of equipment, This type of maintenance involves checking the condition of equipment on a regular basis, as well as cleaning it to prevent overheating.
In some cases, damaged components may also need to be replaced.
In the case of software, the preventive maintenance provider regularly performs performance and security audits.
They also schedule antivirus scans and carry out any necessary software updates.
Finally, he regularly clears caches and backs up data.
Corrective maintenance
Corrective maintenancee is the act ofintervening on the system in the event of a breakdown.
At hardware level, this may involve replacing or repairing a faulty part.
On the software side, it may involve removing a virus or malware, or debugging the system.
It may also involve updating the system to keep it running smoothly, or adjusting certain parameters.
Very often, in the case of a software problem, it is possible to carry out computer maintenance remotely.
However, in the case of a hardware problem, you must mover to intervene live.
Adaptive maintenance
The highest level is adaptive maintenance. The principle is not only toanticipate problems, but above all to think about thescalability of the installation.
IT technologies are constantly evolving, and it’s important to keep up to date in terms of both hardware and software to remain competitive.
Adaptive maintenance involves, for example, updating operating systems to take advantage of the most optimized tools. It can also involve replacing a software package with a more efficient one. This is a truly proactive approach.
Depending on the importance of IT tools to your company’s development, the level of maintenance required will vary.
More and more often, however, it’s essential to set up at least preventive preventive maintenance.
If you’re looking for tranquility, comfort and proactivity of your IT system, nothing beats adaptive maintenance, more commonly known as the managed services.
Don’t hesitate to contact an Infologo consultant to find out more about our offers and how we can help you.
